Web troubleshooting

I can’t sign in to the dashboard

1. Check that you’re using the right address: dashboard.photoreport.app.
2. Check that you’re using the same sign-in method as on your phone (Apple, Google or email).
3. If using Apple, make sure you’re signed in to the same Apple account in your browser.
4. Try clearing your browser cache or using a private browsing window.

The dashboard is empty (no projects)

• The dashboard only shows cloud projects. Projects that stayed local on a device, for example created without an account, don’t appear until they’ve been attached to your account.
• Check that you’re signed in with the right account, and with the same method as on your phone.

Plans don’t load

1. Check your internet connection.
2. Try a different browser (Safari, Chrome, Firefox, Edge).
3. Very large plans may take a few seconds to load, be patient.
4. If the viewer shows the plan preview with a Retry button, the file could not be opened. See Very heavy plans.

A shared report won’t open

• Check that the report hasn’t expired (the expiry date is visible on the Reports page).
• Check that the password hasn’t been changed recently.
• After 5 incorrect attempts, access is blocked for 15 minutes.

I deleted something by mistake

1. Right after the delete, click Undo in the bar at the bottom of the screen. It stays for 8 seconds and undoes the last delete only.
2. Too late for Undo? Deleted items wait in Recently deleted for 7 days:
   • a deleted project: Settings > Recently deleted. Only its owner can restore it.
   • a plan, viewpoint, observation, photo, video or audio note: open the project, then Project settings > Recently deleted.
3. Click Restore. The item comes back with its original number. If the row says “Restore [name] first”, restore that parent item before.

After 7 days, items are removed for good. See Recently deleted.

I can’t create a project although I deleted mine

On the free plan, a project in Recently deleted still uses your single free project. Delete it permanently from Settings > Recently deleted, or upgrade. PhotoReport offers both when you try to create a project. After 7 days the slot frees up on its own.

Other issue

If your issue isn’t listed here, contact us.