View a shared report

This page describes what your recipient (client, partner, colleague) sees when they open a shared report link. No installation is needed, the report opens in any web browser.

Open a report

1. The recipient clicks the link you sent them.
2. A page appears with the project name and a password field.
3. The recipient enters the password and clicks Access report.
4. A page shows the report’s availability date and two buttons: View report and Download ZIP archive.

What the recipient can do

• View the HTML report: View report opens the report in a new tab. It reads from top to bottom like a document: general observations first, then one section per plan, each starting with the plan’s title and its annotated drawing.
• Read comments and play audio in the page: each observation’s comment is shown above its photos, and audio comments play inline with their duration shown.
• Print the report: the HTML report can be printed from the browser, with every observation and its comment in reading order.
• Download the ZIP archive: get a complete copy of the report (report documents, photos, plans, audio files) on their computer.

If a photo or video could not be included in the report, a “Media unavailable” tile takes its place, so the recipient knows something is missing rather than assuming there was nothing.

The recipient does not need to create a PhotoReport account or install the app.

Possible errors

• Wrong password: an “Incorrect password.” message appears, with the number of attempts remaining. After 5 attempts, access is blocked for 15 minutes.
• Report expired: if the expiry date has passed, a “Report Expired” message indicates the report is no longer available. The recipient should contact you for a new link.
• Invalid link: if the link has been deleted or is malformed, a “Report Not Found” page is shown.

Tip

If a client reports they can’t access a report, first check whether the report has expired or the password was recently changed.